BFREE, a fast-growing fintech company transforming debt recovery in emerging markets, is currently recruiting Hausa-speaking Inbound Customer Service Agents in Nigeria. This role is ideal for individuals with call center or loan recovery experience who are passionate about helping customers regain financial stability while working in a professional, ethical environment.
If you are fluent in Hausa, have strong communication skills, and are looking for a stable customer service job with performance-based incentives, this opportunity may be perfect for you.
About BFREE
Founded in 2020, BFREE was created to address the growing challenge of debt distress affecting over 300 million people across emerging markets. The company was established by experienced digital lending professionals who identified the need for a more humane, transparent, and effective credit recovery system.
Backed by leading African venture capital firms, BFREE focuses on ethical debt recovery by empowering customers to regain control of their financial health. The organization operates with a strong commitment to people, ethics, and results, ensuring dignity and respect in every customer interaction.
Job Title: Hausa-Speaking Inbound Customer Service Agent
This role involves managing inbound customer calls, resolving inquiries, and supporting loan recovery processes while maintaining accurate records and delivering excellent customer service.
Key Responsibilities
- Handle a high volume of inbound customer calls regarding products and services
- Negotiate professionally with customers to support debt recovery
- Identify customer concerns through effective questioning and problem analysis
- Resolve customer issues within agreed timelines
- Accurately document and update customer information
- Provide summarized reports of customer interactions to management
- Recommend alternative solutions to ensure fast and effective issue resolution
Job Requirements
To be successful in this role, candidates should meet the following criteria:
- Previous experience as a call center agent, customer service agent, or loan recovery agent
- Fluency in spoken and understood Hausa language
- Excellent typing and data entry skills
- Strong communication, negotiation, and listening skills
- Experience in loan recovery or collections is an added advantage
- Working knowledge of Google Workspace (Docs, Sheets, Gmail)
- Ability to work effectively in a fast-paced customer service environment
- Proximity to Berger, Ikeja, Ketu, Magodo, Ojota, or Ogudu is required
Academic Qualifications
B.Sc, HND, OND, or NCE in any discipline
Salary and Benefits
BFREE offers a competitive compensation package, including:
- Base salary: ₦75,000 gross per month
- Performance-based bonus: Up to ₦68,000 (subject to eligibility)
- Health Maintenance Organization (HMO) coverage
- Opportunity to work with a reputable fintech company focused on ethical financial solutions
Why Work at BFREE?
- Supportive and people-focused work culture
- Strong emphasis on ethics, transparency, and accountability
- Career growth opportunities in fintech and customer service
- Meaningful work that helps customers overcome financial challenges
How to Apply
Interested and qualified candidates should apply online via the official application form:
Apply here:
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